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Please see our guide on How to write a support ticket

There are a number of different ways to get support from PC2:

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This mail address is connected to a ticket system and guarantees that your problem or question reaches our HPC technicians, administrators and scientific advisers as quickly as possible.

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In order to help you as quickly as possible, please follow these recommendations.

HPC Consultation Hour

We offer a regular HPC consulation hour. No appointment or registration is required, just come by at the given time and we will try to help you with your HPC-related or cluster problem.

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All details about our HPC traning courses can be found at https://pc2.uni-paderborn.de/teaching/trainings/hpc-user-trainings/ .