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This mail address is connected to a ticket system and guarantees that your problem or question reaches our HPC technicians, administrators and scientific advisers as quickly as possible.
In order to help you as quickly as possible, please follow these guidelines
Where did the problem occur and what did you expect to happen?
If possible, how can we reproduce the error in a systematic manner?
Did you attempt to fix/troubleshoot the problem? If you attempted to debug the problem, provide us the steps you already took and the intermediate results.
HPC Consultation Hour
We offer a regular HPC consulation hour. No appointment or registration is required, just come by at the given time and we will try to help you with your HPC-related or cluster problem.
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